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Frequently Asked Questions

What types of spare parts does Centriplus offer?

Centriplus supplies and repairs spare parts for all types of centrifuges, regardless of brand or model. Our range includes shafts, gearbox components, pistons, bowls, sealing elements, bearing housings, maintenance kits, software and automation equipment, and much more. If you’d like more details about our supply network, feel free to reach out.

What level of expertise and quality does Centriplus offer in spare parts and maintenance?

With extensive expertise in centrifuge technology, Centriplus works with leading brands such as GEA, ALFA LAVAL, ANDRITZ, FLOTTWEG, PIERALISI, REDA, and SPXFLOW. We source spare parts through a trusted network of OEMs and local manufacturers. Our maintenance and repair services are carried out in-house by experienced engineers who specialize in the industry.

How does the maintenance and repair process work?

Our maintenance and repair services are tailored to your machine’s needs. Routine maintenance—scheduled every six months or annually—can be performed directly at your facility by our expert engineers, provided the necessary site conditions are met. This minimizes downtime and ensures smooth operations.

For more extensive overhauls and refurbishments, we carry out repairs in our specialized workshops. Using advanced technology, we handle all necessary revisions, part replacements, and pre-shipment testing. Before proceeding, we provide detailed reports and obtain customer approval.

Which regions are covered by Centriplus field service?

Centriplus offers field service across a broad geographical area. With 25 service engineers based in Germany and Turkey, we provide global support. Our service coverage can expand based on customer needs and project requirements. If you’d like to learn more, just get in touch.

What are the key benefits of working with Centriplus?

At Centriplus, we focus on providing top-quality service with several key advantages:

  • A customer-first approach with accessible and reliable support
  • High-quality standards and warranties on spare parts and services
  • Flexible, tailored solutions that fit your specific needs
  • A streamlined communication process with a single point of contact, making coordination easy and efficient

Does Centriplus offer emergency support?

Yes, we do. Our 24/7 emergency service ensures a fast response and solution-oriented approach by our expert team. In urgent cases, we provide both remote assistance and on-site service, with the goal of reaching your location within 24 hours whenever possible.

What quality standards does Centriplus follow?

Centriplus is committed to the highest quality standards. We comply with international regulations and hold ISO certifications (ISO 9001, ISO 14001, ISO 45001). Our quality management system is backed by strict audits and control processes, ensuring the reliability of our spare parts and services at every stage.

By continuously leveraging technology and customer feedback, we refine our services to maintain excellence and drive innovation.

Does Centriplus offer warranties?

Yes, all Centriplus spare parts and services come with a warranty. Our spare parts are covered by a 12-month warranty, and parts used in maintenance and overhaul services, along with the work performed, carry a similar guarantee.

Warranty terms may vary depending on the type of part and service scope. For full details, feel free to contact us or review the warranty terms before service begins.

How can I check spare parts availability?

Centriplus maintains an extensive inventory of over 100,000 spare parts, ensuring fast and efficient service.

We follow a “ready-to-use” approach, meaning stocked parts are immediately available. Customers with maintenance agreements benefit from priority access and expedited delivery for critical components, helping to prevent downtime and keep operations running smoothly.